Part I of the Shaping Up Series
Discover new ways to improve your training needs analysis and meet other local professionals in the process! Great questions lead to great content and delivery of training that delivers a strong positive impact on our organizations. Please join us for an interactive workshop where we will share and discuss the questions we ask to ensure we develop participant centered and performance based training.
Jan Dietz, Training Manager for North America and Asia-Pacific, started with Stefanini in 2002 and served in a variety of leadership roles leading to the last seven years as the manager overseeing Training and Knowledge with a keen eye on Customer Experience. For over 20 years in the call center industry Jan has delivered with a passion and energy for making others smarter and more productive through training and knowledge management.
Thursday, September 5th Noon - 1:30 PM (Lunch provided)
Community Health Care, Inc.
2750 11th Street, Rock Island, IL 61201
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